Airline, Sales, Ticketing & Marketing (English-EU Passport)

Join our team at as a Airline, Sales, Ticketing & Marketing Officer based at Malta International Airport. We are looking for a dynamic and customer-focused individual to promote and sell airline services, manage reservations and ticketing, handle complaints, and ensure exceptional customer satisfaction.

• Proactively promote and sell routes, fares, and services through telephone, email, face-to-face, and other communication channels.
• Create reservations, arrange ticketing, and manage fare collection as directed.
• Rebook tickets, execute necessary changes, and resolve booking problems.
• Sell ancillaries including merchandise, seats, pet in cabin, gift vouchers, UMNR, and Business Class upgrades.
• Liaise with all outstations to support ticketing and other issues on all flights available.
• Provide support to outstations during check-in and before aircraft departure.
• Quote, book, support, and handle ministerial and presidential bookings.
• Assist with booking requests for passengers requiring medical travel assistance.
• Ensure customer satisfaction by promptly solving problems and handling complaints.
• Perform daily reconciliation of credit cards, cash, and invoices, including paperwork sent to accounting/banking sections.
• Compile regular and ad-hoc reports accurately and within stipulated timeframes.
• Stay informed about airline rules, regulations, and current affairs, and communicate relevant information to clients.
• Maintain a high level of product and service knowledge.

• EU passport holder
• Ideally already located in Malta
• Experience in airline sales and services is a must! (not cabin crew)
• Fluent in English
• Ideally already located in Malta (no relocation package)
• Strong customer service skills.
• Proficient in MS Office packages and any GDS system.
• Ability to work under stress while maintaining high productivity.
• Exceptional organizational and problem-solving skills.
• Ability to work independently.

• Full-time annual salary of €20,000; part-time salary is half.
• Performance bonus of €1,000 based on performance.
• Work schedule includes Monday to Sunday with night shifts.
• Afternoon break included.
• 25 days paid vacation and 14 bank holidays in Malta.
• Contract duration ranges from 1 year to indefinite.
• Opportunity for growth within the company.
• Social activities, drinks meetings, and included in Malta healthcare.

Apply now and take the next step in your career!