AR Accountant (Collection) with Spanish | Cracow

Amway is a large multinational family-owned consumer goods company and the leading direct selling company worldwide. Amway offers more than 450 high-quality products and innovative solutions in the categories of nutrition, beauty, and home care exclusively through independent distributors and the own webshop. The company was founded in 1959 in Ada, United States, and operates in more than 100 countries generating revenue of 8.1 billion USD in 2020. Amway’s top-selling brands are Nutrilite™ vitamin, mineral, and dietary supplements, ARTISTRY™ skincare and color cosmetics, and eSpring™ water treatment systems.

What you’ll do:

• Reviewing customers' accounts
• Contacting customers (inbound and outbound calls, e-mails) to help settle the payments
• Showing a customer-centric approach so as to create an excellent customer service experience
• Supporting offline tasks to maintain proper workflow
• Displaying a proactive approach to the daily tasks when it comes to processing improvements, better collection methods

What you’ll need:

• Very good English and Spanish knowledge
• Proven commitment to high-quality customer service
• Ability to handle difficult customer calls
• Positive attitude towards customers
• Good work organization and prioritization skills
• Good PC skills (MS Office)
• Experience in debt collection or call center would be an asset
• Ability to work in the afternoons (2 pm - 10 pm)