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At Home Customer Representative - Polish Market

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DESCRIPTION

Description
 

Customer Representative

Main tasks

-Attend incoming calls and reply emails from customers.
-Solve any kind of customer's doubt or complain regarding our client
-Log call details onto call management systems and provide response and resolution within SLA
-Maintain service and product knowledge and expertise associated with applications specific to individual customers
-Escalate potential service issues initially with Mentor
-To follow all the processes and procedures of the project
-Provide cover for other Agents in their absence, either within the same team or across teams
-Ensure contractual SLA is maintained

Hours and Benefits

- Shift: 39 hours/week from Monday - Friday 11:00 - 20:00 (Rotative) and Saturdays 9:00 - 18:00 (Rotative)
- Salary: 16.732,21 Euros gross/year + up to 1.440 Euros gross/year in bonus
- Temporary contract
- Ongoing training
- Diverse growth opportunities
- Start date: Immediate
- Holidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked)*

 


Requirements

 

 

 

-Native or High-level Market Language and Fluent English
-Fluent/Native in Spanish is a plus
-Goal and customer service oriented
-Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration
-Good disposition to work in a customer service environment
-Passion for sports is a plus

 

 

Personal abilities

-Excellent writing and communication skills
-Ability to work in a team
-Ability to work on own initiative
-Ability to adapt to different situations and needs
-Problem solving and quality oriented

 

***The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.*

*The period of holiday entitlement is fixed by mutual agreement between the company and the employee.

 

 

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At Home Customer Representative - Polish Market