Back-office for Insurance company - 2000€ Bonus - French

About Webhelp

Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 110,000 game-changers from more than 140 locations in 58 countries.

Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide.

About the job role:

As a Customer Advisor for the world’s largest publicly traded property and casualty insurer, you will provide a warm and professional contact with each of our customer's clients. You will ensure excellent service standards and maintain high customer satisfaction while reaching your career goal and contributing to the future success of the company.

As a Customer Advisor with French, you will:

• Receiving telephone calls or chat from clients wishing to obtain various types of information concerning their insurance policy
• Depending on the case, the request will be processed via a transaction in our client policy administration system, and/or by the writing and sending of reply to letters/emails, information, contract documents, etc., to the insured.
• Indexation & electronic archiving in our document management tool.
• Policy changes requests, updating payment details
• Make claims and cancel requests.

We are looking for:

• Proficient French (C2) and fluency in English (B2)
• Previous customer experience is a plus
• Excellent verbal and writing skills coupled with a formal and diplomatic stance
• Proactive, self-motivated, and a great team player
• For non-EU residents, it is mandatory to have a valid work permit.

We offer you:

• Competitive wages (14 monthly payments per year)
• Meal allowance in voucher card (net)
• 2000€ Signing Bonus
• Schedule: Monday-Friday
• Performance bonus
• Private Health insurance with a dental plan
• Relocation package: shared accommodation (for 12 months) and flight reimbursement (after 6 months)
• Opportunities for career progression and possibilities for an international career through the Webhelp International Mobility Program
• Work onsite in our new and modern offices in Parque das Nações, Lisboa.

Life at our company:

• Work in a diverse environment with people from over 58 nationalities
• Benefit from our modern amenities, many discounts on local businesses, company parties, events, and much more!
• We promote inter-company mobility to work at any of our sites around the world

All submissions will be treated confidentially under the General Data Protection Regulation.

Webhelp Portugal is an equal opportunity employer.

Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.