Cantonese speaking Customer Service Representative

Are you passionate about delivering a unique customer experience and have a natural drive to help people? Then join our fun-loving, multicultural team of #GameChangers at Concentrix Greece and use your communications skills in Cantonese.

No two days will be the same as you’ll provide valuable and memorable experiences to a wide range of customers for some of the world’s best brands.

What you’ll be doing:

Manage inbound calls, emails, or live chats

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships of trust through open and interactive communication

Provide accurate, valid, and complete information by using the right methods/tools

Meet personal/customer service team targets and call-handling quotas

Keep records of customer interactions, process customer accounts, and file documents

Follow communication procedures, guidelines, and policies

Proven customer support experience or experience as a client service representative

Fluent in Cantonese

Good level of English

Strong focus on customer needs and understanding of how customers can behave

Strong communication, problem-solving, and active listening skills

Strong written skills

Ability to multitask, prioritize, and thrive in a fast-paced and target-driven environment

Sense of ownership and pride in your performance and its impact on the company’s success

Full Relocation Support (including flights, accommodation & transportation) 

Indefinite contract 

Competitive remuneration package (14 Salaries/year) 

10% monthly performance bonus 

Daily meal voucher in Up Hellas Mastercard 

Private health insurance + Dental Care 

Opportunities for international Career through the Concentrix International Mobility program 

Employee events 

Free gym, well-being activities, and a rooftop cinema with Acropolis views 

Enjoy your lunch break at our brand new corporate cafeteria