Cash Collector (German Speaking)

Are you looking for a new and interesting challenge within a company? Do you want to work closely with different stakeholders? Do you have an outgoing personality and do you like having contact with customers? If so, this opportunity is made for you.

Tasks:

• Contacting and following up daily your customers daily by phone calls or e-mails
• Understanding the whole OTC process for better dispute management
• Understanding the legal and contractual recruitment scope
• Coordinating with the Billing Teams to solve invoice-related disputes
• Collaborating with the Sales Team in negotiations with customers
• Liaising with the Cash Allocation Team to follow up customers’ payments and their correct matching
• Giving and keeping visibility to the Sales Team on their portfolio’s Collection status
• Collaboration on one-off German and European projects (reporting, training, process improvement, etc)
• Preparing the litigation file for Legal procedures
• Achieving monthly personal and team Collection targets around Bad Debt and Cash-in amounts

• You are fluent and professional in English and ideally native in German
• You are dynamic and organized with a methodical approach
• You have good negotiation and communication skills (spoken and written)
• You can handle a high volume of actions (outbound and inbound calls, payment negotiation, disputes)
• You are a customer-focus
• You can work under pressure to attain company objectives and Cash Collection KPIs