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DESCRIPTION
- Managing day-to-day operations
- Ensuring consistent quality and productivity
- Coaching, shadowing and employee support
- Support in process development
- Conducting feedback and conversations with employees
- Monitoring, reporting and analysis of KPIs relevant to the project
REQUIREMENTS
- 3+ years of experience in customer service in sales/technical areas
- Fluent knowledge of the Czech language and a very good command of the English language (written and spoken)
- The ability to identify training needs and support program development
- Excellent organizational skills and attention to detail
- Experience in team management in the Call Center environment
- Multitasking and prioritization
