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quality-assurance job offers in Europe


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job offers of Teleperformance in Portugal

French Quality Analyst & Trainer for eBay (M/F) - Lisbon

Portugal » Lisbon

Customer Service » Quality Assurance

Languages: French (Mother tongue)   English (Proficiency)  

The Quality Analyst and Trainer is responsible for welcoming newcomers to our projects and providing them with initial training sessions in English regarding their new position. <br /> He/she is also responsible for following up on Customer Service Representative’s performance on the job, evaluate the quality of the service regarding Teleperformance standards, identifying training needs and implementing continuous improvement strategies related with quality and trainings.<br /> <br /> <br /> Main Responsibilities a...

job offers of Teleperformance in Portugal

English Quality and Training Manager (m/f) – Lisbon

Portugal » Lisbon

Customer Service » Quality Assurance

Languages: English (Proficiency)  

Teleperformance provides for each client a customer support representative team (CSR) who are dealing everyday with customers by phone, email, chat or other channels. <br /> The Quality & Training Manager’s mission is to ensure that CSR´s receive appropriate training and feedback in order to achieve excellent quality results.<br /> <br /> <br /> Main responsibilities:<br /> <br /> • Managing a team of Quality Analysts and Trainers;<br /> • Check the content and topicality of training, namely how effective we use QA´s outputs (fin...

Jobs by People s Place at Europe Language Jobs

Contact Center Quality Specialist (m/f), Netherlands

Netherlands » Maastricht

Customer Service » Quality Assurance

Languages: Czech (Proficiency)   Polish (Proficiency)   German (Proficiency)   English (Proficiency)  

Would you like to be able to influence a company's corporate strategy based on data analyses you prepare for the company's management? Is the quality of the services provided very important for you? Then you should consider to apply for a position: <br /> Contact Center Quality Specialist (m/f)<br /> <br /> Your Responsibilities:<br /> Main tasks:<br /> • Responsible for quality of work of Customer Service Representatives for specific market (language), listening to the calls, reading emails, chats.<br /> • Gather and proces...

job offers of Teleperformance in Portugal

Arabic Quality Analyst for Facebook (m/f) – Lisbon

Portugal » Lisbon

Customer Service » Quality Assurance

Languages: Arabic (Proficiency)   English (Proficiency)  

The Dedicated Quality Analyst will be a single point of contact in terms of Quality for its market working closely with the Client, the Trainer, the Supervisors and the other QA’s.<br /> With a very strong product knowledge, this QA should be on the ground all the time, with eyes fully open identifying any improvement opportunities and building reports on the teams results.<br /> <br /> <br /> Main Responsibilities:<br /> • Monitoring all contacts (essentially emails) between agents and customers;<br /> • Identifying and sug...

job offers of Teleperformance in Portugal

French Quality Analyst & Trainer New Project (M/F) - Lisbon

Portugal » Lisbon

Customer Service » Quality Assurance

Languages: French (Mother tongue)   English (Proficiency)  

The Quality Analyst and Trainer is responsible for welcoming newcomers to our projects and providing them with initial training sessions regarding their new position. <br /> He/she is also responsible for following up on Customer Service Representative’s performance on the job, evaluate the quality of the service regarding Teleperformance standards, identifying training needs and implementing continuous improvement strategies related with quality and trainings.<br /> <br /> <br /> Main Responsibilities as Trainer:...

Jobs by People s Place at Europe Language Jobs

Calls Quality Specialist, fluent Polish + German (m/f)

Netherlands » Maastricht

Customer Service » Quality Assurance

Languages: Polish (Mother tongue)   German (Mother tongue)  

Would you like to be able to influence a company's corporate strategy based on data analyses you prepare for the company's management? Is the quality of the services provided very important for you? Then you should consider to apply for a position as a Contact Center Quality Specialist (m/f).<br /> <br /> Contact Center Quality Specialist, <br /> fluent Polish + German (m/f), Maastricht<br /> <br /> Your Responsibilities:<br /> Main tasks:<br /> • Responsible for quality of work of Customer Service Representatives for specific ma...

Job offers of Manpower at Europe Language Jobs

Turkish Content Reviewer

Ireland » Dublin

Customer Service » Quality Assurance

Languages: Turkish (Mother tongue)   English (Proficiency)  

We run a multilingual Customer Support and Content Review Centre onsite one of our Technology Clients in Dublin. It is an instantly recognisable, global iconic brand and a place where employees learn, collaborate and help improve a digital product used by over a billion people worldwide!<br /> The focus of the role will be to:<br /> • Transcribe written content in Turkish<br /> • Follow all compliance and security measures relating to client data.<br /> • Take action on process transactions and handle the same with...

Job offers of Manpower at Europe Language Jobs

Quality Analyst – Client Support. German+Dutch. Dublin.

Ireland » Dublin

Customer Service » Quality Assurance

Languages: Dutch (Advanced)   German (Advanced)   English (Advanced)  

The role: <br /> <br /> The Quality Analyst will be responsible auditing support analyst interactions and deliver insights to continuously improve and deliver outstanding customer experience. The Quality Analyst will also aggregate audit findings from all analysts and analyze gaps in processes, identifying innovative ways to solve problems upstream, help improve customer experience and drive higher efficiency. <br /> <br /> <br /> <br /> <br /> <br /> <br /> Main benefits: <br /> <br /> We offer interesting work onsite a globally admired technology...

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