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job offers of fujitsu at Europe Language Jobs

Chinese - Speaking Customer Experience Officers - 中文客服

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DESCRIPTION

The Role:

We are looking for passionate and self-motivated professionals.. The successful candidates will have the opportunity to provide high quality customer care service to our clients. This is a great opportunity to be part of an international working environment with great learning and development opportunities. 

 

The main responsibilities of the position include:

  • Deal with clients’ inquiries via live chat, email, and telephone
  • Update client details regarding their request status
  • Perform personal clientele analysis and take action as required
  • Handle client inquiries appropriately and ensure that high level service is provided
  • Promote available products and services to clients
  • Cooperate effectively with other departments as required
  • Contribute to team effort by achieving targeted results
  • Perform other ad hoc tasks assigned by team leaders 
REQUIREMENTS

Main requirements:

  • Degree in a business-related field
  • Client-handling experience in the financial services sector will be considered as an advantage
  • Fluent Chinese speakers with excellent oral and written skills in English
  • Ability to multitask and with a high level of organisation skills
  • Outstanding communication and interpersonal skills
  • Excellent computer literacy
  • Valid work permit required 

ARE YOU THE PERFECT CANDIDATE?

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Chinese - Speaking Customer Experience Officers - 中文客服