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DESCRIPTION
About the job:
At Uber, we are passionate about providing outstanding support that establishes trust for our community. Community Support Representatives are all about helping and educating our customers.
What you'll do:
- You will provide high-quality customer support predominantly through chat & mail.
- You will ensure customer issues are resolved based on documented procedures.
- You will demonstrate empathy and ownership while solving customer concerns.
- You will be a passionate advocate for our customers while answering any questions that come your way.
REQUIREMENTS
What you'll need
- Fluency in Czech or Slovak
- Good English (B1/B2)
- You are computer proficient (typing, quickly navigating between various tools).
- You have excellent reading comprehension and writing skills. You have the ability to connect what users are asking for with answers to their true issues
- You are available to work day shifts totaling 40 hours per week
- You have a go-getter attitude and work well in a team environment
SKILLS
ARE YOU THE PERFECT CANDIDATE?
