Content Moderator

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy. They are seeking to onboard Content Moderators to join their team in Lisbon.

Position: Content Moderator

Location: Lisbon, Portugal

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Review user reports regarding content on the platform
• Review sensitive content, sometimes involving graphic or disturbing subject matter
• Audit and update content
• Maintain broad knowledge of client products and/or services
• Make well-balanced decisions and help resolve inquiries with respect to defined policies and procedures, especially the data protection policy.

• Native/fluent in German, both verbal and written. Fluent in English (B2 level)
• Ability to cover weekly shift rotation (depending on the project may include weekends and/or night shifts)
• Tolerance to sensitive content
• Strong computer skills
• Customer service-orientation with effective, pleasant and professional communication style as well as patience
• Quick learning and adaptability to new processes and concepts
• Tolerance for repetitive work in a fast-paced work environment
• Analytical mindset with strong attention to detail.

• Relocation assistance for candidates coming from abroad
• International community
• Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace
• Support from your colleagues with coaching and mentoring opportunities
• Health and Wellbeing initiatives
• Monthly meal allowance and much more!