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Content Moderator

Mandatory:
DESCRIPTION

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy. They are seeking to onboard Content Moderators to join their team in Lisbon.


Position: Content Moderator

Location: Lisbon, Portugal

Employment type: Full-time



DUTIES AND RESPONSIBILITIES:

  • Review user reports regarding content on the platform
  • Review sensitive content, sometimes involving graphic or disturbing subject matter
  • Audit and update content
  • Maintain broad knowledge of client products and/or services
  • Make well-balanced decisions and help resolve inquiries with respect to defined policies and procedures, especially the data protection policy.
REQUIREMENTS
  • Native/fluent in German, both verbal and written. Fluent in English (B2 level)
  • Ability to cover weekly shift rotation (depending on the project may include weekends and/or night shifts)
  • Tolerance to sensitive content
  • Strong computer skills
  • Customer service-orientation with effective, pleasant and professional communication style as well as patience
  • Quick learning and adaptability to new processes and concepts
  • Tolerance for repetitive work in a fast-paced work environment
  • Analytical mindset with strong attention to detail.

ARE YOU THE PERFECT CANDIDATE?
Content Moderator