Content Moderator with French - Dublin

Working mode: on-site 

Working hours: 8:30-5:30

Who we are?

Cognizant has been a tremendous success story globally over the last 20+ years. It is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world.

About the role:

As a Content Moderator you will be part of a rapidly growing multilingual team and will work alongside other internal teams, for a leading online multinational company, to respond to requests and assist in the success of this project.

Main Responsibilities:

• Engage with business, predominantly via outbound phone calls, to verify their information and update client platforms as appropriate,
• Process and raise required requests/transactions and make sound decisions related to customer requirements,
• Follow all compliance and security measures relating to client data,
• Adhere to process quality metrics and strive to exceed the monthly/annual quality & productivity targets,
• Adhere to process norms and structure.

• Fluency in English and French language (min. C1),
• General country specific knowledge for the country you will support,
• Eligibility to work in Ireland,
• Excellent verbal and written communication skills,
• Ability to work effectively in a dynamic and fast paced environment,
• Strong attention to detail and a desire to deliver accurately, efficiently, and to a high standard.

• Performance based bonus scheme,
• Permanent contract,
• Rewards scheme,
• Private Medical Insurance,
• Competitive maternity benefits of 12 weeks paid leave,
• Life assurance,
• Access to learning curriculums aligned to your skillset and preferences.