DESCRIPTION
Are you ready for your next big adventure?
Join our growing team in Sofia, Bulgaria, and become a Content Moderator at Alorica!
GET TO KNOW ALORICA
Are you ready to obliterate the status quo? Gone are the days of the mundane desk job. Passion starts from within, and we’re all about crafting a great space for our colleagues.
JOB SUMMARY
As a Content Moderator, you will be responsible for analyzing and reviewing user profiles, images, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. You will use your problem-solving skills to continuously deliver value to our clients, while making a larger impact on society.
KEY JOB RESPONSIBILITIES
- Review content (video, image, text) and conduct quality control, ensuring the content complies with local policies and regulations;
- Understand and remain up to date with client policies and the online community standards; resolve inquires according to defined guidelines and procedures;
- Interpret and apply complex policies and guidelines to content; investigate and resolve issues regarding reported content;
- Review the reported content within agreed turnaround times and standards of quality;
- Coordinate with supervising departments for the timely management of content that violates our regulations; escalate issues outside the company policy;
- Ensure legal compliance and safety of content uploaded to the short video platforms;
- Develop, improve, and maintain standards for the security of the online communities;
- Improve the content management strategy for the short video platforms;
- Serve as an advocate for the user community;
In the context of this role, individuals may be exposed to potentially disturbing content, and will need a level of resilience and maturity. We care for our employees’ safety and well-being and ensure that they have the support and resources needed to execute the responsibilities of their roles.
REQUIREMENTS
KEY JOB REQUIREMENTS
- Good command of Hungarian;
- Good command of English;
- Ability to work on a 24/7, 4x2 shift patterns as required;
- Willingness to relocate to Sofia, Bulgaria;
- High-school graduate;
- Familiar with or actively engaged in social media and pop culture;
- Logical problem-solving skills and ability to multi-task;
- Ability to use Windows operating systems and navigate between various windows;
- Ability to work under pressure;
- Detail-oriented, proactive, professional;
- Quick learner, adaptable, ready to learn new processes, concepts, and skills;
- Eagerness to achieve the monthly quantity and quality goals;
SKILLS