Croatian speaking technical support roles

Are you tech-savvy? Are you a fluent Croatian speaker with great communication skills?

Available Technical Support positions await you in Greece!

Teleperformance Greece connects customers with the world’s top brands for more than 30 years. With a team of 12,000 people from 110+ nationalities, , we proudly represent the leading global businesses -such as Microsoft, Canon, Netflix, Volkswagen, and Audi- providing Customer Care, Sales & Technical Support services, as well as Content Moderation for Social Media. Take a step forward and enhance your career by working with us for the most well-known brands in the world.

The work-from-home option is offered to candidates living in Greece or available to relocate.

What you will do:

• Communicate with customers via phone, chat & e-mail
• Troubleshoot technical issues using your problem-solving skills
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Work towards reaching targets as set out by client statement of work as well as internal targets
• Ensure that key stakeholders are up to date on the resolution status of their issue, through effective written and verbal communication.
• Log the cases on internal systems, while getting up to date with client’s products & services.

What you will bring:

• Fluency in Croatian
• Very good communication skills in English
• Exceptional written and spoken communication skills, soft skills, as well as problem-solving skills
• Good knowledge of operating systems & computer applications
• Computer and mobile devices knowledge/tech savviness
• Be resourceful, able to multitask
• Thrive as a team player in a fast-paced, high-energy, change-oriented environment
• Empathy and a passion for customer service, solid team and collaboration skills, work independently with limited supervision
• Ability to adapt and flex style according to customer personality, culture, and profile
• Help-desk or system admin experience will be considered as an advantage