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Customer Advisor for an Insurance Company – French Speaker

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Experience the power of a game-changing career

 

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

If you’re looking to grow and be inspired, as a Customer Service Representative in Lisbon, Portugal (On-Site) you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

 

Career growth and personal development

 

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

 

What you will do in this role

As a Customer Service Representative, you will:

  • Receive telephone calls or chats from clients wishing to obtain various types of information concerning their insurance policy
  • Depending on the case, the request will be processed via a transaction in our client policy administration system, and/or by the writing and sending of replies to letters/emails, information, contract documents, etc., to the insured.
  • Do indexation & electronic archiving in our document management tool.
  • Manage policy change requests, updating payment details
  • Make claims and cancel requests
REQUIREMENTS

Your qualifications

Concentrix is a great match if you:

  • Have a high level of French (C2) and fluent in English (B2)
  • Have previous customer experience is a plus
  • Have excellent verbal and writing skills coupled with a formal and diplomatic stance
  • Are proactive, self-motivated, and a great team player

 

If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role.

ARE YOU THE PERFECT CANDIDATE?
Customer Advisor for an Insurance Company – French Speaker