Customer Advisor (m,f ) Booking Platform: German remote

Start: 26.07. or 03.08 or 23.08. or 30.08.24

DUTIES AND RESPONSIBILITIES:

• Handle all incoming contacts from customers through various channels (phone, email and chat)
• Develop your knowledge continuously to effectively answer customer queries and resolve potential issues
• Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information
• Make sure that great levels of client service is delivered at all times and ensure a positive experience.

• C1 level of German language, both oral and written
• Passionate about customers and customer service
• Problem-solving skills
• Upbeat and positive attitude
• Ability to cover night shifts on rotation with colleagues
• Ability to identify, apply and explain your product and/or service expertise with clarity.
•  WFH requirement: Dedicated space for WFH office
•  Internet requirements: Speedtest needed Only Fixed internet connections is allowed with the minimum Upload speed of 1.5 Mbps / 20Mbps Upload. Desktops should be connected with eathernet cables with the Internet box