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job offers of fujitsu at Europe Language Jobs

Customer Advisor (m,f ) Booking Platform: German remote

Mandatory:
DESCRIPTION

Start: 31st May, 7th June, 21 st June and 12 th July

 

DUTIES AND RESPONSIBILITIES:

  • Handle all incoming contacts from customers through various channels (phone, email and chat)
  • Develop your knowledge continuously to effectively answer customer queries and resolve potential issues
  • Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information
  • Make sure that great levels of client service is delivered at all times and ensure a positive experience.
REQUIREMENTS
  • C1 level of German language, both oral and written
  • Passionate about customers and customer service
  • Problem-solving skills
  • Upbeat and positive attitude
  • Ability to cover night shifts on rotation with colleagues
  • Ability to identify, apply and explain your product and/or service expertise with clarity.
  •  WFH requirement: Dedicated space for WFH office
  •  Internet requirements: Speedtest needed Only Fixed internet connections is allowed with the minimum Upload speed of 1.5 Mbps / 20Mbps Upload. Desktops should be connected with eathernet cables with the Internet box

ARE YOU THE PERFECT CANDIDATE?
Customer Advisor (m,f ) Booking Platform: German remote