Customer Care (Dutch OR German) POZNAN (HU) or DEBRECEN (PL)

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit Dutch OR German speaking Customer Care Representative for their Debrecen or Poznan office. 

Position: Customer Care Representative

Location: Poznan, Poland OR Debrecen, Hungary

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Respond to customers queries in timely and efficient manner
• Ensure customer satisfaction and provide professional customer support
• Communicate with customers using various channels
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Able to identify when the issue should be re-assigned to another department or more senior representative
• Keep records of customer interactions, comments, and complaints, and in line with internal procedures
• Maintain and update all job-related administrative forms
• Keep up-to-date with product manuals and be able to advise customers of appropriate options/solutions.

• Native/fluent in Dutch OR German, both oral and written. Conversational level English
• Computer literate with sound knowledge of Microsoft Office package
• Excellent communication skills with solid negotiating skills
• Resourceful and stress resilient personality that can adapt and remain calm in all situations
• Comfortable communicating using various channels (telephone, email, social media, etc).
• Ability to meet tight deadlines with minimum supervision and in timely manner
• Ability to work independently, while being team player at the same time
• Previous experience in Customer support roles will be considered as an advantage
• Customer oriented role experience will be considered as an advantage
• Academic degree will be considered as an advantage.