Customer Care & Fashion Advisor – UK/US English (f/m/d)

To support our Customer Care team we are searching for a Customer Care & Fashion Advisor – UK English (f/m/d) to be based in our Barcelona office.

WHAT YOU WILL DO

• Advisory and support services for our international premium clients concerning the order process
• Answering customer requests (phone calls and e-mails)
• Providing the best in class customer service based on a fine understanding of the nature of e-commerce business
• Continuous improvement of internal processes
• Close cooperation with our Payment, Warehouse and Shipping departments

WHO YOU ARE

• Have native verbal and written knowledge of UK English, additional languages would be considered a plus
• Have first experience in the customer care or any other service oriented industry
• Working computer skills required (MS-Office)
• Conscientiousness when dealing with customer-data
• flexible and able to work under pressure, capacity for teamwork
• Proactive, good organizational skills and time management