Customer Care for Beauty with Dutch

If you are a communicative person who is looking for a new career path and understands the importance of delivering the best customer service, you are the perfect match for this job!

At Teleperformance Portugal, you will have the opportunity to inspire and help customers by sharing your passion for beauty products and work for a luxury brand in a fast-growing company within a multicultural environment with great teammates!

Build a successful career in one of the best companies to work for in Portugal!

Responsibility

• Set and maintain the highest levels of service for consumers and guests, providing advice, answering questions, and promoting the client’s brands in every interaction;
• Communicate with consumers by telephone, email, live chat, messaging, social media
• Provide advanced sales through servicing to ensure well rounded and complete beauty solution for consumers;
• Place orders, resolve technical queries, and undertake associated administrative activities;
• Provide first contact resolution on service inquiries and complaints, as well as more complex consumer questions and complaints on a wide variety of topics;
• Liaise with leadership and other teams to ensure a full resolution for the consumer;
• Understand the potential risk to the business of some inquiries/complaints and show awareness of when cases need to be escalated to an I&E advisor or Team Leader (i.e. social media public posts that can turn viral, etc).

• Fluent level of written and verbal communication skills in Dutch;
• Good level of written and verbal communication skills in English (minimum B2);
• Excellent communication skills and social intelligence – empathy, self-awareness, cultural sensitivity;
• Previous call center experience in a sales and/or customer service capacity;
• Aptitude for problem-solving;
• Dynamism and team spirit;
• Flexible and quick learner, able to adapt continuously.