Customer Care Representative (m,f) Automotive with German

Gennevilliers,

France

Mandatory
Oops! This job isn't available anymore. Check out other jobs.
DESCRIPTION
  • Incoming and outgoing calls (in the languages needed)
  • Professional emails and chat (in the languages needed)
  • General information requests: basic questions regarding dealerships location, cars, options, warranty etc.
  • Complaint management: complaints up to a certain level of complexity, no complaints with legal or financial impact ; telematics cases
  • Telematics: technical queries related to the vehicle (GPS, Bluetooth, smartphone connection), and online account for those who are already part of our client base (reset password, connection not working, etc.).
REQUIREMENTS
  • An active listener
  • Bilingual in English & German
  • Excellent interpersonal skills
  • An interest in the Automotive sector is a plus 
  • Being proactive and dynamic in how you deal with customers 
  • Commercially business savvy and number oriented
  • Shift rotation 08 AM - 08 PM, from Monday to Saturday. 36 hours a week. 
OFFER
  • Career progression
  • Base salary & language bonus
  • Monthly performance bonuses
  • Medical and life insurance
  • 50% of the public transport fee reimbursed
  • Access to the restaurant of the company, and to the Work Council.
  • Wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment
SKILLS
Customer Service
Customer Support
Customer Oriented
Check out similar jobs