Customer Care Representative (m,f) German remote

Start: 5th August or 26th August

eCommerce platform

DUTIES AND RESPONSIBILITIES:

Voice Support

• Support end users with queries around e-commerce using various channels (inbound calls, chats, e-mails)
• Create long term relations with customers
• Build a connection with and provide exceptional service to the customers 
• Ensure all communication is handled professionally and promptly with a human touch
• Demonstrate strong product knowledge to ensure all customers queries are answered making them promoters of the brand.

• Native/fluent in German, both oral and written (at least C1 level). Fluent in English (at least B1 level)
• Ability to provide high levels of customer support at all times
• Computer savvy with basic IT skills, including using multiple operating systems
• Comfortable communicating using various channels (telephone, chat, e-mail)
• Excellent interpersonal and communication skills
• Problem-solving oriented 
• Ability to work independently, while being a team player at the same time
• Able to cover morning and afternoon shift rotation
• Remote work model, need to have a minimum internet speed of 20MBPS

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Health insurance. ible for 10 consecutive days PTO (Personal Time off)
• Vacation bonus, elig
• Remote anywhere in Romania - as long as have min speed of 20MBPS, Laptop will be sent to their home. Shifts 18/7 (according the work schedules), 2 days off/week. Online training (paid). 
•  (WFH Romania). Permanent contract.