DESCRIPTION
Our Partner success story began in 2018, when the company was founded with the aim of helping businesses calculate VAT amounts in 40 countries and automatically submit their VAT returns. It’s unique end-to-end solution is a market leader in its field, with the company showing unprecedented growth in its short history.
Culture
They deeply believe in hiring great people and trusting them to do great work. They build their team through trust, equality and fairness, giving autonomy and freedom to achieve their highest personal potential, and of course making VAT compliance easier than ever before.
What we look for
They've built some of the best tax technology that the world has to offer, and they're keen to get their clients using and learning how they can make it even better - that's where you come in.
REQUIREMENTS
We're looking for a full time Native English speaking Customer Care Specialist to support the international team remotely.
What you'll be doing
Here are a few hints on what you are expected to do:
· Providing users with an outstanding customer experience - it is part of the mission to make the users feel satisfied with their toolkit and service
· Supporting clients with the onboarding via email, phone and chat
· Making sure that clients are up-to-speed with their VAT registration tasks
· Collaborating with other departments, including our Product Development team on customer feedback and experience
What skills will be useful
With the right attitude there is nothing you can’t achieve. Nevertheless bringing the following fundamental skills may help you succeed in your role:
· Native English language is essential
· Any additional language can be an advantage (German, Spanish, Italian, French)
· Empathy and love for helping people
· Prior, remote customer service experience is a must (phone, email, chat)
· Ability to understand and explain complex issues in an easy manner
· Excellent organization & communication skills
ARE YOU THE PERFECT CANDIDATE?
