Customer Care with Macedonian and Serbian/Slovenian

A working day in Sykes Team includes some of the below activities and responsibilities:

- To respond to all customers’ inquiries within given timescales, efficiently and effectively;

- To be able to recognize when a problem or query should be transferred to another department or a more senior member of staff;

- To deal with all correspondence as requested/required;

- To accurately log all calls and in line with procedures;

- To responsibly maintain and update all job-related administrative forms;

- To consult product manuals, to be able to advise customer of appropriate options/solutions.

Proficient in MACEDONIAN and SERBIAN/CROATOAN/SLOVENIAN

-Good English skills

-Previous experience of, or aptitude for Customer Service is preferred

-Good organizational skills

-A working knowledge of MS Word / Excel

-Excellent communication skills and the ability to remain calm in all situations

-Ability to work on own initiative and under pressure in order to achieve deadlines

-Ability to adapt to a continuously changing environment and procedures

-Team player