Customer Delight for Social Media with Italian in Lisbon

Mandatory
Optional
Intermediate
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DESCRIPTION

Become a member of our ambitious and motivated support team. Ensure customers satisfaction by representing one of the world’s most recognizable companies and supporting their business.


Responsibility

  • Provide support to high level clients to help them grow across multiple channels - chat, email and phone;
  • Support and expand the self-serve advertising base for clients in the online and digital advertising domain;
  • Provide pre and post-sales support for all self-service products;
  • Provide product and tool support to enhance clients’ experience;
  • Identify and solve problems technical bugs and ads’ delivery issues;
  • Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve usage of our solutions;
  • Provide vital product insights and feedback from our customers to engineering.


REQUIREMENTS
  • Native level written and verbal communication skills in Italian;
  • Good knowledge of English (B2 level) required;
  • Computer skills (basic skills mandatory, advanced skills like coding preferential);
  • Good analytic skills and logical thinking;
  • Excellent communication skills: verbal, written, listening skills;
  • Proactive and quick learner, able to adapt and to continuously evolving needs to help clients grow their business on the advertising platform;
  • Ability to multitask and work under pressure;
  • Availability Monday to Sunday, including rotating weekends.


OFFER

• Work location: Lisbon – one of the best and sunniest places to live in Europe;

• Full relocation support (flight ticket to Portugal, free accommodation in one of our shared apartments);

• One flight per year to your home country (within Europe);

• Health insurance from day one in the company;

• Ongoing certification and training opportunities;

• Refer a Friend Program with attractive incentives;

• Free medical appointments at the office, sports and social responsibility activities, amazing internal parties, festivals, workshops and much more.


*You will be contacted by phone by our recruitment team

SKILLS
Customer Delight
Job In Lisbon
Italian Speaker
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