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job offers of fujitsu at Europe Language Jobs

Customer Delight for Social Media with Polish in Lisbon

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DESCRIPTION

Are you a native Polish speaker looking for a job as a Customer Delight Representative for Social Media?

Become a member of our ambitious and motivated support team. Ensure customers satisfaction by representing one of the world’s most recognizable companies.

 

What you'll do

  • Provide support to small and medium-sized businesses (SMBs), helping them grow across multiple channels - chat, email and phone;
  • Support and expand the self-serve advertising base for SMB clients in the online and digital advertising domain;
  • As a Customer Delight for Social Media, you'll provide pre and post-sales support for all self-service products;
  • Provide product and tool support to enhance clients’ experience;
  • Identify trends and solve problems facing multiple SMB clients;
  • Resolve customer issues in a timely manner and pro-actively communicate to clients on progress;
  • Pro-actively identify areas where clients can improve usage of our solutions;
  • Provide vital product insights and feedback from our customers to engineering.
REQUIREMENTS
  • Native level of written and verbal communication skills in Polish;
  • Fluency in English - B2 level (mandatory);
  • Familiarity with online advertising products and social media;
  • As a Customer Delight for Social Media, you'll need +1 year working in a customer service related role;
  • Excellent communication skills: verbal, written, listening skills;
  • Flexible and quick learner;
  • Able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform;
  • Experience in Call Center environment / Customer Support role;
  • Ability to multi-task and work under pressure;
  • Availability Monday to Sunday, including rotating weekends.

ARE YOU THE PERFECT CANDIDATE?
Customer Delight for Social Media with Polish in Lisbon