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Customer Representative (Italian-speaking)-Streaming Service

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DESCRIPTION

Experience the power of a game-changing career

 

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

If you’re looking to grow and be inspired, as a Customer Service Representative in Portugal (Remote) you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

 

Career growth and personal development

 

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

 

What you will do in this role

As a Customer Service Representative, you will:

  • Assist viewers through phone and/or chat regarding their inquiries 
  • Provide account and application support to viewers namely concerning software functionality
  • Provide technical support and troubleshooting of system configurations and network settings 
  • Provide accurate and real-time answers to viewers’ inquiries Contribute to creating brand engagement for our Clients
REQUIREMENTS

Your qualifications

Concentrix is a great match if you:

  • Have a high level of Italian, Portuguese and English (oral and written)
  • Are passionate about the entertainment and media industry
  • Demonstrate excellent communication skills coupled with empathy and team spirit
  • Are familiar with digital streaming services and devices 
  • Have a positive and can-do attitude

 

If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role.

ARE YOU THE PERFECT CANDIDATE?
Customer Representative (Italian-speaking)-Streaming Service