Customer Service Advisor with Serbian – Home office from CZ

Czech Republic

Mandatory
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DESCRIPTION
Are you looking for a fresh career challenge or the chance to grow in an international company? Join our customer service team, where you’ll work in a dynamic, multicultural environment with the comfort of a home office and company-provided equipment. We offer a stable role in the Czech branch of a global organization, with shift-based work and opportunities to develop your skills and career.

What will you do in this role:
  • Communicate with customers via phone calls, e-mails, and social media platforms
  • Assist customers with service-related questions and ensure efficient problem resolution
  • Handle only inbound calls – no cold calling
  • Work in a rotating shift pattern: 8:00–17:00 or 9:00–18:00, including some weekends and bank holidays
  • Document customer interactions, update case details in the system, and manage administrative back-office tasks (e.g., processing requests or verifying information)
  • Collaborate with various departments to resolve complex cases and ensure seamless customer experience
  • Share insights with your team to continuously improve processes and service quality
  • This role is also suitable for candidates without prior experience – full training will be provided.
REQUIREMENTS
What we expect:
  • Native Serbian and a communicative level of English (both spoken and written)
  • A level of written Croatian is considered an advantage
  • Interest in fashion and a genuine desire to help customers in any situation with a positive mindset
  • Strong collaboration skills, flexibility, and a team-player attitude
  • Good computer skills, including solid knowledge of MS Office
  • Ability to stay organized, set priorities, and manage daily tasks effectively
  • A client-oriented approach, patience, and excellent communication skills
OFFER
What do we offer:
  • Home office with company-provided equipment for your comfort and flexibility
  • Cafeteria points to choose the benefits that suit you best
  • Meal contribution as an additional allowance
  • Attractive performance bonuses and a rewarding referral program
  • Daily use of foreign languages, especially English, in an international environment
  • A fair, supportive, and people-focused team culture that values respect and collaboration
  • Extensive training and clear opportunities for career growth within a global company
  • Fun and engaging activities – team-building events, company celebrations, sports, and more
  • Benefits
  • Bonuses
  • Meal tickets/catering allowance
  • benefit card
  • Multisport card
  • Educational courses and training
  • Workplace refreshments
  • Contributions to sport/culture/leisure
  • Corporate events
  • Work mostly from home
SKILLS
Customer service
Customer Support
Customer Oriented

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