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job offers of fujitsu at Europe Language Jobs

Customer Service Agent - German (relocation included)

Mandatory:
DESCRIPTION

Work Experience / Responsibilities

  • Handle phone calls with customer queries and provide resolution to end users
  • Record case resolutions in the contact center tool based on client communication via phone, email, chat etc.
  • Ensure that cases are resolved within case life cycle, as per individual balanced scorecard
  • Escalate priority issues per client specifications to the immediate lead as applicable
  • Work independently and within a team
  • Communicate well with internal and external contacts
  • Provide exemplary customer satisfaction
  • Meet quality standards on all handled contacts
  • Complete hours of staffed time on all rostered days
  • Handle contacts while maintaining the targets defined for the project: response time, handle time and resolution rate aligned with Project KRAs.
  • Any additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPI
  • Attend trainings as required
REQUIREMENTS

Preferred Competencies

  • Possesses an advanced understanding of using computers and is effectively able to multi-task across systems and applications,
  • Optimistic, friendly, positive, and self-motivated personality,
  • Ability to work in team,
  • Service oriented profile and with a focus on problem solving,
  • Ability to work shift hours/ part time (to the extent legally possible), adapting fast on change of prioritization.
  • For agents handling written customer contact: Excellent written communication skills in the relevant market language and a typing speed of minimum 50 words per minute.

 

Educational / Professional Qualification

  • At least B2 (interpreted as CEFR level) relevant market language and manageable English skills (B1+ or better) in writing and speaking to understand documentation and log accurately in the client systems
  • Previous experience in an outsourced customer service environment is of advantage

ARE YOU THE PERFECT CANDIDATE?
Customer Service Agent - German (relocation included)