Customer Service Agent ( Dutch & German Speakers)

About us

Cluster is a young company with a big ambition. Why do we say that? We started with three employees in 2020, and today we are more than 300 employees spread across our four offices in Lisbon. We are now expanding our operations to Barcelona and building a team to support European markets in different countries such as Italy, Denmark, Sweden, Germany, Spain, France, Belgium, Switzerland, the Netherlands, and Portugal, where we are headquartered.

More than a company, Cluster aims to grow with the main objective of creating growth opportunities for its team members. Without our team members, this would not be possible. Since we started very small and worked very closely with each other, we intend to maintain this mentality and share it with our incoming team members.

At Cluster, you are not considered just one more, but an important team member who adds value and contributes to the overall growth, including your own.

We are looking for dynamic and passionate individuals, fluent in Dutch, to join our team, provide an amazing experience for all our clients and ensure a positive workplace environment. Do you feel ambitious and capable of growing with Cluster? We would be happy to hear from you!

ABOUT YOUR ROLE:

• Be a team player and contribute to a positive work environment!
• Ensure an exceptional customer relationship and customer experience throughout the entire customer journey.
• You will be the point of contact for inquiries related to the pre- or post-delivery of an order (payment inquiries, delivery dates, returns, refunds, etc.) via email, phone calls, and/or chats.
• Build a sustainable and mutually beneficial relationship between customers and the brand you represent.

WHAT WE EXPECT FROM YOU

• C2 level or native Dutch or German speaker.
• Knowledge of English level C1 (to ensure you are up to date with training and communication between departments and employees).
• Excellent communication skills and ability to work well in a team.
• Positive attitude and willingness to perform additional tasks.
• Customer satisfaction orientation and proactivity.
• Ability to deliver results independently and in often ad hoc situations.
• Ambitious to engage with other team members and share experiences.
• Well organized, valuing good work ethic and acting with integrity in every situation.
• Demonstrate reliability and trustworthiness.

WHAT YOU CAN EXPECT FROM US

• Fully paid onboarding period (one month).
• Professional career progression and support throughout your career development.
• A multicultural and diverse environment with an excellent working environment.
• Team building activities organized by Cluster and/or its team members.
• Competitive salary package for entry-level (includes transportation allowance).
• Salary paid in twelve months.
• All necessary equipment will be provided by the company.
• Private medical insurance will be provided (after completion of the probationary period).
• Location: Barcelona
• Job Types: Full Time, Permanent, Non-Fixed Term Employment Contract.
• Start date: Frequently hiring
• Job Type: Full Time
• Salary: Up to 1.8000€ monthly gross (excluding performance bonus)
• Looking forward to receiving your CV!

Job Type: Full-time

Salary: From 1,800.00€ per month

Ability to commute/relocate:

• Barcelona: Reliably commute or plan to relocate before starting work (Required)

Experience:

• Customer Service: 1 year (Preferred)

Language:

• English (Required)
• Dutch or German (Required)

License/Certification:

• Work permit or the right to work in Spain (Preferred)

Language Skills:

• Proficiency or Native Dutch Speaker
• Proficiency or Native German Speaker
• Advance or Proficiency in English