Customer Service Agent (Spanish Speaker)

What You’ll Be Doing:

• Attending to all inquiries/issues from global customers on multiple channels including email, chat, voice, and social media.
• Liaising with both internal & external stakeholder e.g. product managers & the marketing team to handle complaints and feedback related to websites, products, platforms, and services, etc.
• Maintaining a working knowledge of company products to effectively communicate with customers.
• Creating and maintaining strong relationships with company partners and external stakeholders.
• Escalate any queries or unresolved issues to Level 2/Supervisors and as advised by the operations management, which cannot be completed within the agreed procedures.

What We Look For In You:

• Diploma from college or above, related to any major.
• A minimum of 2 years' experience as a social media agent, customer service, or a similar role.
• Excellent command of spoken and written English AND Spanish.
• Ability to work independently in a fast-paced environment.
• Willingly to work according to given schedule to support 24x7 operations.
• Strong people skills: Ability to navigate difficult situations and stay calm under pressure.
• Solutions mindset: passion to find the right solution for Customer, and resolve the issue overcoming obstacles; good cost-efficient decision making.
• Excellent time management: ability to multi-task to solve issue for Customers, while managing time.
• Quick learner: ability to ramp up quickly and act on feedback constructively.