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DESCRIPTION
- Providing assistance to customers through various communication channels such as phone calls and messages,
- Crafting clear service instructions to enhance customer understanding of our services,
- Efficiently managing transitions during changes in Internet Service Providers to ensure seamless experiences,
- Facilitating discussions with clients regarding proposed changes to ensure alignment and clarity,
- Implementing system adjustments effectively to meet evolving customer needs.
REQUIREMENTS
- Fluency in German at B2+/C1 level or beyond is required,
- Displaying a customer-focused mindset is essential,
- Exceptional organizational and communication proficiencies are a big asset,
- Ability to adapt to different shift schedules.