Customer Service Agent with German

Krakow,
Poland

Mandatory
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DESCRIPTION
  • Providing assistance to customers through various communication channels such as phone calls and messages,
  • Crafting clear service instructions to enhance customer understanding of our services,
  • Efficiently managing transitions during changes in Internet Service Providers to ensure seamless experiences,
  • Facilitating discussions with clients regarding proposed changes to ensure alignment and clarity,
  • Implementing system adjustments effectively to meet evolving customer needs.
REQUIREMENTS
  • Fluency in German at B2+/C1 level or beyond is required,
  • Displaying a customer-focused mindset is essential,
  • Exceptional organizational and communication proficiencies are a big asset,
  • Ability to adapt to different shift schedules.
OFFER
  • Employee Assistance Program offering psychological support to employees and their families,
  • Additional day off for involvement in voluntary activities of personal interest,
  • Performance-based bonuses,
  • Assistance package for relocation needs,
  • Access to Employee Network Groups, fostering connection and learning in an inclusive environment,
  • Potential to become an Internal Trainer,
  • LuxMed medical coverage and Generali group insurance,
  • Access to diverse employee benefit systems like Multisport Plus/Classic or MultiKafeteria.
SKILLS
Good Problem Solving
Fluent In German
High Communicational And Organizational Skills
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