Customer Service Agent with Russian or Ukrainian | Lisbon

Do you speak Russian or Ukrainian fluently and have excellent communication skills?

Our client connects customers with the world’s top brands for more than 30 years. With a team of 10.000+ employees, they proudly represent the leading global businesses such as Microsoft, Paypal, Netflix, Volkswagen, and Mercedes- providing Customer Care, Technical Support services, as well as Content Moderation for Social Media.

The job:

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Work towards reaching targets as set out by client statement of work as well as internal targets

• Fluency in Russian or Ukrainian
• Very good communication skills in English
• Very good communication & soft skills, as well as problem-solving skills.
• Computer knowledge
• Work permit for Portugal