job offers of fujitsu at Europe Language Jobs

Customer Service agent with Swedish - Porto, Portugal


Hej kära kandidat,

Are you looking for your next adventure abroad? What about moving to Portugal?

As a result of the incredible growth of our client, we’re looking for bilingual speakers to join us and one of the world’s most well-known brands.


To give customers a consistente path to a great experience, you will:

  • Maintain a positive, empathetic and professional attitude towards customers;
  • Respond promptly to customer inquiries;
  • Communicate with customers by calls, tickets, emails or messages;
  • Know the product/service well;
  • Process customer requests and complains;
  • Track, document and retrieve information in call tracking database;
  • Increase customer loyalty by delivering a seamless experience.

Our client is a great match if you:

  • Have a proficient or bilingual level of Swedish, and advanced level of English;
  • Have 6 months – 1 year of customer service experience;
  • Have call center experience;
  • Are living in or willing to relocate to Portugal;
  • Have flexibitity in terms of shifts;
  • Have effective communication skills and customer care skills – ability to listen and understand the customers needs;
  • Have strong computer navigation skills (you don’t need to be a pc nerd, don’t worry);
  • Have good disposition to work in a customer service environment.

Customer Service agent with Swedish - Porto, Portugal