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job offers of fujitsu at Europe Language Jobs

Customer Service German (m,f) Banking

Mandatory:
DESCRIPTION

Start: 26th February or later

Banking Project: German on-site in Lisbon 

Role: As Customer Service Agent (m/f/d) for German you will support clients from one of the greatest German Banks.

 

Job Description:

  • You will be a single point of contact for the bank's clients for different types of inquiries
  • You are able to manage all different types of inquiries generated via inbound activities such as chat and email.
  • From the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives to enhance service and improve the overall customer experience
  • Provision of information on product parameters/conditions and ongoing marketing campaigns, branch organization and services
  • Sales-oriented presentation of the product range
  • Support of central marketing campaigns
  • Order assignment forwarding by e-mail to consultants, branches and departments in the private and business customer segment
  • Making appointments
  • Final processing of inquiries, by sending forms, ordering duplicates or income statements, PIN/TAN orders for online banking
  • Implementation of card blocking
  • Recording of phishing cases
  • Recording complaints
  • Mediation processes by forwarding it to the branches, responsible hotlines, to the security center
REQUIREMENTS
  • German: C1
  • English: B1

ARE YOU THE PERFECT CANDIDATE?
Customer Service German (m,f) Banking