Customer Service Specialist- Finnish Speaking

Great news! We are creating a brand new service organisation with high ambitions, sparkling ideas and a strong dedication. We don’t have everything ready yet and this is where you come into the picture: If you like a challenge and are motivated by making a difference, this could be just the opportunity you were looking for. We would love to welcome you.

Welcome to Global Shared Services in Gdansk

Arla is a global farmer-owned organisation that is behind many well-known and loved brands, including Arla Apetina®, Castello®, Lurpak® and many, many more.

As a Customer Service Specialist you become a part of our Global Shared Services in Gdansk. Here, you won’t find factory machines or farmers. Instead, you will join over 600 colleagues dedicated to supporting all of Arla with IT, HR, financial and procurement operations. Joining us, you will take part in our mission to make a real difference for colleagues near and far and you will work with people across borders, cultures and languages.

With over 14 years of existence in Gdansk, we both offer you a lot of knowledge and challenging and exciting innovation projects. As a part of the Arla organisation, you will also enjoy a Scandinavian, collaborative work culture. We are all on first name terms with each other, and we truly appreciate diversity and individuality.

About the job

Together with your colleagues in the Customer Service, you will work with day-to-day order management, dispute and query handling, reporting and proactive communication with our customers. You will work closely with the rest of the team to ensure high quality customer service. You will take responsibility to deliver on our targets and KPIs. If you’re a positive, open minded, highly organised and proactive person with good communication and analytical skills, you could be just right for this role!

Depending on your profile, you will be doing some of this:

• Working with order handling
• Registering, tracking and resolving disputes and queries from customers over the phone and in writing
• Communicating with colleagues from other areas in the organisation, such as local customer service teams, production, warehouse, and transport planning
• Reporting to relevant Business units
• Working with customer master data
• Participating in improvement initiatives and projects
• Testing and implementing changes in cooperation with IT/IBM and Customers EDI specialists - good if you know these programs, but not mandatory
• Maintaining effective and efficient communication with internal and external customers
• Taking part in documentation review based on established guidelines and standards
• Some ‘on call’ out of office hours may be required and will be agreed.

Who are you?

To be successful in this role you are characterized by:

• An entrepreneurial mindset that is attracted to join a brand new team
• Strong communication and service skills
• Fluency in English and Finnish (required)
• An ability and will to work with colleagues in a ONE team spirit
• Thriving in a support center with high activity
• Detail orientation & structure
• Proactive-predictive actions
• High commitment to deliver and work to improve existing services
• A flair for IT/systems
• A customer-centric & solution-oriented approach 
• Digital proficiency and curiosity
• 1-3 years of relevant professional experience (nice to have)
• Knowledge and understanding of Arla systems like SAP and CSM (nice to have)