Customer Service with Croatian or Serbian and Bulgarian

Concentrix is an International Group, that manages outsourced IT and sales services, bringing together world-class resources and expertise to help create valuable relationships between our clients, their customers, and their employees.

Customer Service for Fashion Brand with Serbian and Bulgarian

Are you a motivated individual, with a passion for helping people and providing the best support to customers? Then apply TODAY!

For our client, a famous fashion brand, we are now looking for Customer service agents in Prague. Some of your responsibilities will include dealing with orders, refunds, and basic information about products or shipping, based on the needs of our clients. This is a great opportunity for a young ambitious professional and you will be the first to grasp the newest fashion trends that will give you great insights into the industry.

What you will do in this role:

• Answering inquiries about e-shop products, their delivery, payments for goods, etc.
• Resolving the return or exchange of goods
• Providing information about the gift card, its benefits, and usage
• Troubleshooting personal accounts users
• Checking payment transactions
• Customer line is open daily

• Native Serbian and Bulgarian speaker
• Advanced level of English language
• Experience as a sales assistant in a fashion retail store or experience from a similar position in the customer service center
• Very good communication skills and customer orientation
• Multitasking, stress resistance

• Meal vouchers
• Home office
• Attractive bonuses according to the performance
• Multisport card.
• Daily use of foreign languages, especially English.
• Great referral bonus
• A team that is fair and human at all times, including corporate governance.
• Interactive activities: team-building, company parties, sports, etc.
• Opportunity to develop a career within a multinational environment

If you are interested in our offer, please apply now!