Bulgaria » Sofia
Established in 1986, Sutherland is a global provider of process transformation services. We offer an integrated portfolio of analytics-driven IT services, back-office and customer facing solutions that support the entire customer lifecycle. We are one of the largest process transformation companies in the world serving global leaders in major industry verticals. Headquartered in Rochester, N.Y., Sutherland employs over 38,000 professionals and has locations across the United States, Australia, Brazil, Bulgaria, Canada, China, Colombia, Egypt, Estonia, India, Jamaica, Malaysia, Mexico, Morocco, Philippines, Slovakia, Sweden, UAE, and United Kingdom.
Opened in 2008 in Sofia, Sutherland Bulgaria is a multi-lingual customer service hub and has since grown to more than 1600 employees in four different sites, two in Sofia, one in Burgas and one in Varna which was opened in 2016. Our team of professionals provides technical support and customer service in more than 16 European languages.
Description of the Role
If you want to work for one of the biggest and well known European airline companies.
If you have the motivation, relevant experience and the desire to learn and develop in a multinational corporate environment, we encourage you to read all the details below and apply for the open position.
•You will be responsible for providing an excellent customer care service to the clients of the airline company – via phone and email
•You will assist customers with reservations, flight changes in a polite and professional manner
•You will provide information about flight details, destinations, cost and fees, etc.
It sounds exciting and interesting and you want to join our team.
Here is what you need:
•You should be fluent in Italian and English;
• Previous experience in a travel agency, airline reservations or similar role will be considered as an advantage;
•Good communication and organization skills
•You should be self-motivated and result oriented
Life at Sutherland:
•We offer competitive salary
•Excellent social benefits package including Health Insurance, Life Insurance, Food vouchers, Compliment Cards, Transportation allowance
•Attractive retention bonus scheme
•Rewards and recognition programs
•Trainings following the leading global standards for highest quality of Customer Service and Technical Support
•Structured working environment
•Great office location
•Team Building activities