Multilingual Job Offers of HRGO at Europe Language Jobs
Languages
English
Flemish
Information

HRGO

Customer Service

High-school

2 years

Permanent

Indefinite

Full-time

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Cisco Inbound Agent - Flemish (Relocation package)

United Kingdom » Belfast

Company
HRGO
Description

Cisco is a worldwide leader in IT that designs, manufactures and sells networking equipment to a range of global clients. They offer a wide range of products to businesses including routers, switches, VoIP phones, video conferencing and security equipment. We are looking for talented individuals who have experience in customer service, have strong computer skills and enjoy working as part of a team.

As Cisco Frontline Agent, you will act as first point of contact for any Cisco customer, partner or employee, providing support by telephone email and chat. You will be responsible for solving customer problems by obtaining correct information from the customer. These problems will range from redirecting calls, arranging an engineer visit to educating the customer on their issue using the Cisco website. Professional interaction with the customer is essential, so excellent telephone skills are necessary. All agents take ownership of the customer issue until it is fully resolved.

Cisco Frontline Agents will also have the opportunity to develop their skills by completing Cisco Certifications (CSE/CCNA) after probation is passed.

Excellent Salary & Benefits!

Requirements
  • Fluency in written and spoken English and one of the following languages: Flemish
  • Customer Focus – 6-12 months outstanding customer service experience in a service driven environment.
  • Specialist Expertise–Computer literate and confident in ability to browse Internet. Interest in computer networking and infrastructures.
Offer
  • Bright, modern and exciting place to work with excellent staff facilities
  • Eye Care Provision
  • Cycle to Work Scheme
  • Childcare Vouchers
  • Annual Reward & Recognition Ceremony
  • Pension Scheme
  • Team and Concentrix events
Information

Customer Service

High-school

2 years

Permanent

Indefinite

Full-time

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