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German
Information

Uitzendbureau de Pooter B.V.

Customer Service

1 year

To negotiate

6 - 12 months

Full-time

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Cross Business Representative English and German

Netherlands

Company
Uitzendbureau de Pooter B.V.
Description

The Customer Information Group (CIG) is a contact center aimed at supplying information about Dow’s products to customers, channel partners, prospects, and general stakeholders. The team receives requests via e-mail, internet, and phone in North America, Europe, and Pacific. The team responds to escalated requests on behalf of customers and prospects for product and service information across specific Dow businesses and functions. Escalation types include technical information, regulatory, EH&S, samples, pricing, and product availability.

As a Cross Business Representative you will provide technical product information, samples, literature and general corporate and subsidiary information on behalf of and to The Dow Chemical Company and their current and potential customers.

 Job Expectations

  • Respond to and resolve customer inquiries and hereby increase the resolution rate (the percentage of solved requests for a specific business)
  • Accurate and timely documentation of customer inquiries
  • Be able to multi-task between phone and email requests from customers and businesses
  • Uphold the Dow reputation by providing excellent customer service

Indicative Activities

  • Process and record various types of customer requests by mail/phone by following the work processes
  • Solve requests by gathering information using a variety of computer applications efficiently, including internet and intranet and/or escalating the request to the appropriate person (Business Focal Point or Product Specialist)
  • Maintain daily contact with Product Stewards of businesses, Technical Service, REACH Leader, Dow customers, prospects and (global) Dow employees
Requirements
  • MBO 3 (NLQF / EQF) degree
  • Experience with customer service would be an advantage
  • Fluency in English and German or English, French and Italian(written & oral)
  • Excellent customer mindset
  • Cultural awareness and ability to work with a diverse group of people
  • Advanced knowledge of Microsoft Office Desktop applications
  • Experience with SAP R2/3
  • High level of accuracy and eye for detail
  • Team player
  • Ability to work towards tight deadlines
  • Ability to multi-task and prioritize projects as appropriate
Offer

We offer you an experience with lots of fun and energy in a professional organization.

You can count on: Continuous professional and personal development opportunities; A multicultural environment with colleagues from all over the world; An information and open work atmosphere; A focus on your well-being, health and safety; A competitive salary. It is a long-term full-time job. Travel and possibly. tunnel costs are reimbursed. We also offer collective health insurance.

To qualify for this position, we would like to ask you to apply with an English CV and an English motivation letter.

Information

Customer Service

1 year

To negotiate

6 - 12 months

Full-time

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