Languages
English
Italian
Information

Talent Search People - Native Speakers

Customer Service

Permanent

Indefinite

Full-time

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Customer Advisor with a High Level of Italian

Portugal » Lisbon

Company
Talent Search People - Native Speakers
Description

We are recruiting for a Customer Advisor with a High Level of Italian to work in Lisbon for one of the biggest providers of outsourced client experience in Europe. This person will be responsible for enhancing the relationships with clients. Good skills of communication and experience in client management preferred.

With more than 15 years of experience our client is a worldwide leader in Customer Relationship Management. With offices in 91 different countries around the world, their offices in Portugal speak 15 different languages providing an international environment where acknowledgement of individual contribution is essential to ensure the collective success.

 

As a Customer Advisor with High Level of Italian, you will provide customer support to the clients of the company.

 

Responsabilities: TOURISM SECTOR:

- Booking management (altering, cancelling or creating new reservations)

- Advising customers on the services we provide on the phone or by email

- Managing the reservations back-office (ticket issuing, modification and cancellation of reservations)

- Post-sales service (litigation and compensation management)

- Handling and manage the administrative process (invoicing, written communication, travel documents)

 

Requirements

Qualifications:

- Fluent or native in Italian with a good command of English

- Great IT skills (MS Office Package, Email & Social Media)

- Motivational Letter required 

 

Experience

- Some experience in customer care preferred

 

Soft skills

- Excellent listening and communication skills

- Positive attitude and team spirit

- Multitasking

- Attention to detail and high energy 

- Excited about building a friendly yet professional relationship with the customer

 

Other:

- For non-EU applicants it is mandatory to hold a valid work permit

- Availability to work in rotating shifts from Monday to Sunday, from 7 am to 10pm (schedules depending on the project)

Offer

-Contract with the company

- Attractive Salary Package: Base Salary +  Bonus

- Food allowance provided

- 3 months of accommodation provided for candidates coming from abroad

- Flight ticket refund after 6 months in the company

- Health insurance after 6 months in the company

- Great location of the office, easy to commute

- Possibility to evolve in the company or to do an international mobility

- Multicultural environment

- Initial and continue training to help you lear

Information

Customer Service

Permanent

Indefinite

Full-time

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