job offers of mgi at Europe Language Jobs

[ More from Mgi Recruitment ]

Languages
Danish
English
Skills
  • Customer Service
  • Call Center
  • Good Communication Skills - Written And Oral
  • It Skills
Information

Customer Service

High-school

No experience

Permanent

Indefinite

24.000 € - 30.000 € gross / year

Full-time

Customer Consultant role for Danish Speaker in Netherlands.

Netherlands » Boxtel

Description
Our client provides services in Europe before, during and/or after the purchase of a product or services. They are the best when it comes to deal with Information technology, personal storage, climate control, home security, video, audio, internet security, software etc.

Job summary:
Assist customers with installations, troubleshooting and problem solving in an efficient and customer friendly manner and thus delivering a positive customer experience

Main tasks:
• Answering inbound contacts (phone, email, web chat) from customers
• Troubleshooting, diagnosing and resolving any product related questions or problems
• Logging customer details, documenting the problem and escalating whenever necessary
• Ensuring customer satisfaction in all customer contacts
Requirements
• Fluent in Danish and Advanced English
• computer literacy
• able to follow procedures
• good troubleshooting skills
• excellent customer service skills
• good typing skills and able to multitask
• contact centre working experience is advantageous
• self-starter
• resilience
Offer
• Attractive salary with an additional bonus
• Excellent relocation package
• Professional training
• Possibility of career progress