Multilingual Job Offers at Teleperformance
Languages
Dutch
Skills
  • Customer Service
  • Good Communication Skills
  • Good It Skills
  • Problem-Solving
Information

Teleperformance

Customer Service

No experience

Permanent

Indefinite

18.000 € - 24.000 € gross / year

Full-time

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Customer Service Advisor - Dutch Speaking

United Kingdom » Gateshead

Company
Teleperformance
Description

Multi - Lingual roles in Gateshead

Do you speak Dutch?

If so we’d love to hear from you!!

The Role:

Due to our continued business success, we are looking to strengthen our team of Customer Service Advisors for our leading consumer product company specialising in Beauty and Grooming, Health and Wellbeing as well as Household care products.

Based in our state of the art Gateshead Quayside Contact Centre you will handle inbound calls, in a fast paced contact centre environment. Your role will be to respond to queries regarding the client’s products within the range of queries, complaints, advice seeking, and general customer service duties. You should be prepared to handle these contacts in a sensitive and empathetic manner when necessary, and to ensure that the customer is fully satisfied at all times.

Every call is different, as and the ability to effectively control the call, in a calm and positive manor is essential. With active listening, and effective questioning skills, combined with a persuasive style and strong product knowledge, you will provide a first time resolution of every call, ensuring a positive customer experience at all times

Requirements

To provide such support, we are seeking articulate individuals who are:

  • Confident communicators with proven customer service experience
  • IT literate
  • Fluent in Dutch
  • Competent using in house systems
Offer

In return we will offer you an attractive salary of up to £18,000 per annum, a part time or full time permanent contract, with a flexible rotational shift pattern between 7.45am – 5.15pm Monday - Sunday.

We have opportunities to progress within a range of our teams such as Email, Chat and Social Media, child care vouchers, recognition schemes and discounts on top retail brands which are just a few of the benefits on offer.

For contact centre roles with the human touch, apply today and find out about the things that make Teleperformance a great place to work.

Who are we?

Teleperformance is the worldwide leader in multichannel customer experience management.

We work on behalf of prominent brands throughout the globe to deliver great customer service and solutions on their behalf. We’ve been doing this since 1978, and every year we interact with more than 35% of the world population. Our philosophy is transforming passion into Excellence!

You can follow us on:

AGENCIES NEED NOT APPLY

Skills
  • Customer Service
  • Good Communication Skills
  • Good It Skills
  • Problem-Solving
Information

Customer Service

No experience

Permanent

Indefinite

18.000 € - 24.000 € gross / year

Full-time

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