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Dutch Customer Service Agent in Valencia (great work spot)
We are looking for the most service oriented talents, who know how to provide a 9+ customer service, within a fast-paced environment. Together with your team, in cooperation with our headquarters in Rotterdam, you will deliver high quality, positive and problem solving solutions to our customers.
Does this sound like the challenge you are looking for? Join us!
WHAT YOU WILL DO
As a Customer Service Agent at Helloprint, you are responsible for all communication with our customers. You will be part of our Customer Service Team. Together with your colleagues, you will provide our customers with an experience they will remember. People tend to forget the things we say, people tend forget the things we do, however, people will never forget how you make them feel. Your job is making sure that when customers call Helloprint, they are happy to speak to us because of our knowledge and enthusiasm. You will help our customers through the process and show them that ordering print is really, really easy at Helloprint.
You are responsible for a "WoW" service towards our customers through telephone, email, chat and social media contact. Customer Service is the heart of Helloprint and is key in achieving our company mission: "Making ordering print easier. For everyone. Everywhere."
- You make sure that our customers are extremely satisfied with our service and products;
- You guide customers through the ordering process and ensure that they make the right choices;
- You are the first customers contact in case of problems and you know just how to solve these problems in the best and fastest way;
- You give recommendations on website improvements to our marketing department to ensure continuous progress in the customer journey. After all, you are the one who knows just where the customers are struggling with.
WHAT WE'RE LOOKING FOR
To get on board as our Customer Service Agent, the following skills and talents are necessary:
- You have at least a Bachelor degree (or are currently enrolled in a bachelor program);
- You have a proven track record of customer service;
- You are a (near)-native Dutch speaker;
- You are available full time;
- You have excellent communication and problem solving skills;
- You have a proactive personality;
- You love to work in a busy, dynamic environment;
- It's a plus if you are available on Sundays;
- You live in/near Valencia (or are willing to move there!).
Originally from Belgium? You might just be the superstar we are looking for to strengthen our brand new Flemish team to focus completely on this market!
WHAT WE'RE OFFERING
- The possibility to learn and work at one of the fastest growing e-commerce companies in Holland. Winning the 'Deloitte Fast 50 Rising Star Award 2016' is a manifest of this growth;
- Freedom & responsibility; We believe in ownership, so we will give you full responsibility and freedom to make sure you live up to your full potential. If you are willing to invest in your career, you will grow with lightning speed;
- Great work environment; You will spend more time in the office then you will at home. So, let's make it feel like your second one. We offer you Valencia’s best office spot at the "Plaza Cánovas del Castillo" with own bar and Rooftop terras;
- Make friends; With offices in Rotterdam and Valencia and an international team with over 18 nationalities we created a multi-cultural and super open-minded vibe where everybody is open to making this an awesome experience by forming a warm and welcoming family;
- Every day: amazing (free) healthy breakfast, lunches and dinners, home made by our own Juffrouw Janny. Meet her and you will love her;
- A great work spot with multiple screens and the best computer hardware;
- A salary that matches your ambition.
ARE YOU THE BRIGHT MIND WE ARE LOOKING FOR?
Up for it? Spread your wings and apply now trhough our job website! Surprise us with your cover letter and CV and show us what you've got. We’re looking for the most motivated and passionate people at Helloprint. Ready for some growth?
- Customer Service
- Proactive Personality