Jobs in Malta
Languages
English
Dutch
Skills
  • Dutch
  • English
  • Customer Service
  • Customer Service Officer
  • Speaker
Information

MeDirect SA/NV

Customer Service

To negotiate

6 - 12 months

To negotiate

Full-time

Customer Service Officer - Dutch Speaking

Malta » Sliema

Description

The selected candidate will support our Dutch speaking customers throughout their customer journey, from account opening to saving and investing through the MeDirect platform. We are looking for people who are excited to work in a fast growing and innovative environment and with a passion for excellent customer service.

This role is being issued on a definite basis.

 

Duties and responsibilities

  • Answer incoming calls and reply to emails from prospective and existing customers in relation to MeDirect and its products and services
  • Follow up customers’ requests that cannot be answered immediately, conducting the necessary internal investigations
  • Execute customers’ instructions and log customers’ complaints according to internal procedures
  • Pro-actively contact customers who are in the process of opening an account or trial users of MeDirect portfolios to activate them
  • Support marketing and commercial initiatives to promote MeDirect platform through outbound calls
  • Help MeDirect to understand its customers by collecting customers’ suggestions and feedback
  • Be proactive in acquiring knowledge from within the business and also externally that will help you improve the customer experience
Requirements

Required knowledge, skills and experience

  • Excellent verbal and written communication skills, in both Dutch and English
  • Strong attention to detail
  • Business oriented and customer centric attitude
  • Ability to work on own initiative with minimal supervision
  • Willing to work flexible hours
  • Ability to handle multiple tasks at the same time
  • Previous experience in a customer service role will be considered as an asset
  • Basic knowledge of banking and financial products is desirable
Offer

We offer:

  • Attractive Salary
  • Relocation package €1,000
  • Health insurance
  • Life insurance
  • Fitness Refund €100
  • Study grant and study leave

Working hours can be:

  • Monday to Friday: 9AM – 6PM or 11AM – 8PM
  • Saturday: 9AM – 2PM
Skills
  • Dutch
  • English
  • Customer Service
  • Customer Service Officer
  • Speaker
Information

MeDirect SA/NV

Customer Service

To negotiate

6 - 12 months

To negotiate

Full-time