Jobs in Germany for Multilinguals
Languages
French
Information

Stokke GmbH

Customer Service

Bachelor

Internships

Permanent

Indefinite

To negotiate

Full-time

1

Customer Service Representative France

Germany » Sindelfingen

Description

 

  • Maintain customer data in ERP System (M3) to assure 100% accuracy
  • Administer retailer contracts – assure the authorization criteria are followed
  • Receive and process orders from sales reps and customers by phone/fax/E-mail
  • Optimize order sizes in a cooperation with customers and sales representatives to ensure optimal logistics
  • Ensure orders are registered in the M3 system for shipment and invoicing
  • Follow up of orders / check open order list every day
  • Issue invoices and credit notes
  • Monitor customers credit line and payment discipline in very close cooperation with credit control
  • Handle transport and product claims from customers
  • Advise customers about features, benefits and other details of products
  • Answer end-user questions by phone and E-mail
  • Send newsletters and other information to the customers
  • Send shop materials, brochures etc. to customers and sales representatives
  • Be flexible to participate in serving other markets and customers in an international and multilingual team
  • Participate in various other administrative duties of the team
Requirements
  • Min 2 years’ experience from similar position preferably.
  • Experience from field sales representative would be ideal.
  • Strong service mentality
  • Fluent in English and in the language of the country responsible, French.
  • Other European languages would be a big advantage.
  • Strong PC user experience (preferably Microsoft Office). Ready to implement the visions, philosophies and strategies of the company.
  • Hard working and dedicated.
  • Friendly, polite, customer oriented, but at the same time firm and self-confident way of communication.
Offer
  • Stokke is focused on long term growth and building its brand. We are based in Norway with offices in Europe, US and Asia, and we can also offer a truly international work experience with a great career opportunity within the organization.
  • You will be a part of a company that create smart and sustainable premium products, that through bonding between child and parent stimulate the child’s development.
  • You can work with passionate, smart and focused colleagues across the world.
  • Stokke is an advocate for ethical trade practices and ensures that our business connections take part in a joint responsibility.
  • If you want to commit to create high quality products, designed for children and generations to come, we want you to be a part of our team.
Information

Stokke GmbH

Customer Service

Bachelor

Internships

Permanent

Indefinite

To negotiate

Full-time

1