Customer Service Representative - Spanish Speaker

Poland » Wroclaw

Customer Service Representative - Spanish speaker

Who we are

Arvato CRM Solutions ranks among Europe’s leading customer relationship partners, the place where we develop tailor-made customer support and online advertising solutions for our clients. Our approach to people is shaped by our culture of partnership, entrepreneurship and creativity.We train our employees to the highest degree and trust them to do a good job. During your career with us, we want you to continually discover something new about your work and yourself, grow professionally and develop lasting and meaningful relationships with colleagues and clients. We combine the opportunities of a big organisation with the enthusiasm of a small company.

Our Client

This position offers you the opportunity to work alongside one of our high profile client who is a global leader in innovation within the tech market, who specialise in internet based searching and video sharing platforms. If you want to work in an environment that encourages you to be yourself and build upon your skills this is the role for you!

What the job involves

As a Customer Service Representative in Online Advertising you will be working on our client’s site to deliver a first class customer service experience by phone, email and chat. You will assist clients with advertising account optimisation while demonstrating a thorough knowledge of all of our client’s unique products. In this role you will focus on small to medium companies that can benefit from Web-based advertising (AdWords) and grow revenue by upselling new products and features. Key activities include customer account reviews, pro-actively establishing client satisfaction and ensuring adaptation of account optimisation.

 

What we are looking for

Native or near native language proficiency in Spanish
English proficiency and comprehension
Experience in a customer service role or call centre
Excellent communication skills and confidence working with customers
Strong analytical and problem solving abilities
Self-motivation to both meet and exceed existing individual and team targets
Ability to recognise the value of customer visibility, feedback and reviews

What we offer

Competitive salaries & bonus
Permanent contracts
Dynamic, multi-cultural environment
Fun and vibrant office
Quarterly performance bonus
Private medical support and life insurance
Cafeteria program

 

We are looking forward to hearing from you!