Job offers in Madrid byTalent Search People
Languages
English
Dutch
Skills
  • Customer Service
  • Customer Support
  • Customer Relationships
  • Customer Oriented
  • Customer Service Rep
  • Good Customer Service Skills
  • Holiday Representative
  • Holiday Rentals Business
  • Interest In Travel/ Holidays Industry
  • Understanding And Empathy
Information

Talent Search People-Madrid

Customer Service

Permanent

Indefinite

18.000 € - 24.000 € gross / year

Indifferent

2

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Customer Service Representative with DUTCH

Spain » Madrid

Company
Talent Search People-Madrid
Description

We are looking for a Customer Service Representative with Dutch for a company leader in the travel industry. This person will be responsible for delivering a world-class customer experience for owners, travellers and property managers who contact the company. Native level of Dutch and English, experience in customer service and availability to work rotating shifts is required.

As a Customer Service Representative with German, you will be working in the Customer Service division, reporting to the Team Leader. Your objective will be to deliver a world-class customer experience for clients.

This vacancy is a day shift position from 8-17h or 13h-22h, from Monday to Sunday with 2 days off.

You will be responsible for:

-Understand customers’ needs through excellent questioning skills
-Manage incoming inquiries over the phone and email about products and services from owners, agencies, and travellers taking ownership to deliver an outstanding resolution to customers ensuring they are completely delighted, first time every time
-Position relevant products or services to our customers
-Committed to continually deliver new ways to help Owners succeed in their Holiday rentals business
-Provide ideas to improve our customer experience

 

Requirements

We are looking for a person with the following qualifications, experience and skills:

Qualifications

-Fluent in Dutch in addition to English/Spanish (Spoken and written)

Experience

-One or more year of customer service experience (in contact centers preferred but not essential) 

Skills

-High standards of computer literacy and keyboarding skills
-Experience with business support software applications such as MS Office (Word, PowerPoint, Excel, etc.) 

Soft skills

-Focus on Customer Loyalty
-Highly motivated, focused passionate about connecting to the customer
-Strong verbal and written communication skills 
-Professionalism and teamwork
-Maintain calmness under pressure
 

Offer

-Attractive salary + benefits
-Full permanent position
-International environment
-Rotating shifts from Monday - Sunday, with 2 days off

Skills
  • Customer Service
  • Customer Support
  • Customer Relationships
  • Customer Oriented
  • Customer Service Rep
  • Good Customer Service Skills
  • Holiday Representative
  • Holiday Rentals Business
  • Interest In Travel/ Holidays Industry
  • Understanding And Empathy
Information

Customer Service

Permanent

Indefinite

18.000 € - 24.000 € gross / year

Indifferent

2

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