HomeAway
Languages
Italian
Skills
  • Csr Strategy
  • Customer Service
  • Customer Support
  • Customer Relationships
  • Customer Oriented
  • Tourism
Information

HomeAway

Customer Service

1 year

Permanent

Indefinite

Partial - Night shift

1

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Customer Service Representative with Italian (Night Shift)

Spain » Madrid

Company
HomeAway
Description

We are looking for a Customer Service Representative with Italian for a company leader in the travel industry. This person will be responsible for delivering a world-class customer experience for owners, travelers and property managers who contact the company. Knowledge of Italian and English, experience in customer service and availability for nightshift required.

As a Customer Service Representative with Italian, you will be working in the Customer Service division, reporting to the Team Leader. Your objective will be to deliver a world-class customer experience for clients.

This vacancy is a Full time 40h Night shift position (11.00 pm to 8.00 am) (2 days off a week)

You will be responsible for:

-Understand customers’ needs through excellent questioning skills
-Manage incoming inquiries over the phone and email about products and services from owners, agencies, and travelers taking ownership to deliver an outstanding resolution to customers ensuring they are completely delighted, first time every time
-Position relevant products or services to our customers
-Committed to continually deliver new ways to help Owners succeed in their Holiday rentals business
-Provide ideas to improve our customer experience 

 

Requirements

We are looking for a person with the following qualifications, experience and skills:

Qualifications

-Fluent in Italian and English

Experience

-Customer service experience of at least 1 year

Skills

-Computer literacy

Sofskills

-Communication skills
-Team player
-Motivated to learn
-Dynamism, good presentation, and motivation
-Customer oriented person
 

Offer

-Attractive salary
-Social benefits
-International environment
-Permanent position
 

Skills
  • Csr Strategy
  • Customer Service
  • Customer Support
  • Customer Relationships
  • Customer Oriented
  • Tourism
Information

Customer Service

1 year

Permanent

Indefinite

Partial - Night shift

1

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