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OKIN BPS, a.s.

Customer Service

High-school

1 year

Permanent

6 - 12 months

18.000 € - 24.000 € gross / year

Full-time

Customer service representative with languages

Czech Republic » Ostrava

Description
  •  Works as an advocate for their dedicated Client and handle their request 
  •  Creates tickets in the system with the reported failures, checks and processes the requests 
  •  Interacts with internal employees in order to verify, resolve and deliver the customers’ requests
  •  Updating and correcting the information in the database 
  •  Provides information to customers on the progress of the requests 
  •  Arranges escalation in case of delays
Requirements
  • English at least C1 level, a 2nd language such as Italian or French is an advantage but not a requirement 
  • Willingness to work extended 3 shift pattern (early: 07:30 – 16:00, middle: 09:30 – 18:00, late: 13:15 – 21:45) 
  • A willingness to learn new processes, think outside the box and work proactively 
  • A willingness to learn and use technical knowledge and processes on a daily basis 
  • A willingness to work in a small team and actively participate together on a daily basis together 
  • Some basic knowledge of Excel maybe an advantage but not mandatory
Offer
  • Opportunity to cooperate with Verizon, one of the largest global Telco providers in the world 
  • Full time employment 
  • Multicultural, challenging and friendly environment 
  • Daily use of languages 
  • Extensive training and further career development (CISCO/ITIL Academy) 
  • Other employee benefits
  • A chance to increase your technical knowledge 
  • A chance to work for a dedicated customer 
  • A chance to work with one of the most complex customers Verizon supports
Information

OKIN BPS, a.s.

Customer Service

High-school

1 year

Permanent

6 - 12 months

18.000 € - 24.000 € gross / year

Full-time